[Reply] 19 3. It is not a serious attitude of a company that only operates online. All rights reserved. After a week, transport was scheduled. Despite being established in 1907, Rose may not be a brand you’re familiar with. Bought a Rose Pro SL Disc Ultegra costing £1760 delivered. With so much choice of bikes out there, you’d think their response would be good, right? I’ve had some direct contact from my past conversations with ROSE, so I used them. Customising the design online and ordering was simple and quick, I could check on the orders progress online via my account - tracking info was sent to me once it was despatched and although at times communication via email was slow, it was never a problem. Again I wrote back getting the items codes from the product pages and made a large list but still after 10 days I have not got a reply. I write the same mail that he wrote me and they do not answer. The thing is that I was on holidays during that time, and they send it back despite my requests to send it few days later. Forwarded the claim number, they quickly responded they are now investigating the issue, and fix things asap.This was two weeks ago, since then I asked for updates 4 times, got one answer back: "The process is still in progress, we will inform you as soon as we have an answer.". Rosebikes, I don’t know what is happening. ROSE BACKROAD GRX RX810 Di2 first ride review The BACKROAD climbs effectively and happily maintains its speed, with the front only rearing up when it gets excessively steep. Bike was sent back to me 19.09.2020, which was quite fast overall. Find your dream bike exclusively at ROSE Bikes! Simple for me, does my Rohloff need a 2000km service (it is now over that) and I need a screw to fix the upper left plastic roller that secures my battery in place (the outer part has gone so worked loose or not correctly torqued?). I have a Rose X-lite Four for 2 years, it is a great bike, but it has a problem. Discover our variety of Rose Shop . DE. We try road bikes from Canyon, Rose and Planet X. Peter Walker tries out the Rose X-Lite CRS-4000 bike. When I was touching frame in that spot, it was soft. Based in Germany, these days it sells direct online to customers around the world and has developed a reputation for bikes that deliver high performance and excellent value for money. Gama este completa, de la cele mai mici componente pana la biciclete high-end. There was no way to prove them wrong.I was offered with crash replacement, which looked as a cheapest offer anyway. Sent 4 mails and waited 4 weeks just to be told that they are not replacing a 10€ top cap on my 3050€ Reveal Four Disk....This is a great way to loose your customers.I took pictures of the damaged cap as soon as the Bike was delivered but they are not replacing the damaged part.I wanted to buy a Gravel bike from them but after my experience with the first purchase I will probably buy it elsewhere where there is a better customer service.THINK TWICE BEFORE ORDERING BIKES AT ROSE.COMUpdate 21.10.20 Top cap was sent immediately after my review on trustpilot.Negative review could have been avoided if customer service had not waited 4 weeks to reply, negating replacement part.A real note of appreciation to those in Rosebikes reading trustpilot :-))Update 22.10.20: Cap received as you said! Is the bike fun to ride? And there’s no telephone number visible on the website...why? Please be aware, this is another company that takes your money for goods that they do not actually have in stock. I pointed out that this clip should be metal.Today the same clip has broken in exactly the same way.This is not a cheap truing stand and the clips being made of rigid plastic are not designed for regular flexing and will break.Not at all happy.I have written to Rose expressing my dissatisfaction.I have received a response from Rose as follows. I’ve wrote emails to customerservice and technik, no response. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. Rosebikes customer service coud not solve the problem... Great experience, and decent delivery time, taking into account the problems with cargo services at the moment in the world. From my experience, I can recommend the store. For 3 weeks I have been sending emails with videos and photos to Rose and they do not respond. Great result. 10 days later I received an email saying they were cancelling the order "We are sorry to infom you about that we had to cancel your order; we are no longer allowed to ship our Pro SL model to the UK, because the brakes are in the wrong setup. I’ve had some direct contact from my past conversations with ROSE, so I used them. : 9535090, Sent an email 3 weeks ago asking a few questions on the current setup of their bikes...no answer, apart from the standard instant return mail telling me that they will answer me when they can. I pointed out that this clip should be metal.Today the same clip has broken in exactly the same way.This is not a cheap truing stand and the clips being made of rigid plastic are not designed for regular flexing and will break.Not at all happy.I have written to Rose expressing my dissatisfaction.I have received a response from Rose as follows. Hello Chris, we are very sorry that you are not satisfied with us. This is my story of frame replacement for Rose Team GF Four Disc. This was 10 days ago and I haven't received anything from them since.In the meantime, the shipping company responded the package entered the destination country with the tape patches already there, meaning the damage happened either before shipping, or in transit to my country, meaning they either sent it broken, or DHL messed it up during shipping. 50,000 items available for immediate dispatch Free returns service (for all EU countries) Individual bike purchasing advice 30-day return policy I also contacted Rose via FB and Twitter which did not get any response either.So in the end I will end up spending my money with a different company as Rose can't be bother to communicate in a prompt or polite manner nor do they seem able to do their own work and ask the customers to get the product codes many times for them. After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany. The new platform is a pure interpretation of cross county riding and promises maximum riding enjoyment – even on technically challenging terrain! It handles short gravel/dirt roads fine. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. In my first email, I have descriptions and links to the items I wanted, after some days I had a reply which basically asked for the information given in the email as well as my order number, which didnt make sence sinceI was asking for a quote. Definitively not a good sign. Photograph: Sportive Photo. NL. Ordered from Rose Bikes on Monday and the part was delivered to me in the Uk on Friday. Barbara 3 reviews. ★ Customizable ★ Top components ★ 110 years of family tradition. I am now having to wait to see if and when the item I ordered is ever despatched to me. Long delay to get a bike, but it deserve it . I ordered a new bike from Rose, knowing from the date of order that it would take 6-8 weeks for the bike to arrive.During that time I called their customer service team twice to make amendments to my bike specifications and both times received great customer service from individuals speaking their second language.The bike arrived within the delivery time frame, as described, in perfect condition and it rides like a dream.It can only lead me to believe that some reviewers are either impatient or didn't read the delivery times when ordering.The service was faultless and product is great quality. All GREAT after the Rosebikes Team on truspilot took over. Tevreden - prima prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld. Highly recommend. I like sending my bike back from France to the builders.Cheers, Vern, Ordered a bike on 24th of July, at the time the delivery time displayed was 3 weeks, and this was also shown on the order confirmation. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. DT Swiss M1700 Spline Two wheels keep the overall weight of the bike down, but also inject a sense of urgency when you step on the gas No apology or explanation. With wrong information....i replied asking for clarification, no response, reminder, no response.And there is no phone line to call so you're on mercy of emails.Think twice before you buy expensive equipment from rosebikes. Website gaf aan 4-6 dagen levertijd. Simple for me, does my Rohloff need a 2000km service (it is now over that) and I need a screw to fix the upper left plastic roller that secures my battery in place (the outer part has gone so worked loose or not correctly torqued?). Ranging from the smallest screw through to high-end sport bikes. I write the same mail that he wrote me and they do not answer. I got reply, that it’s just a paint crack, nothing to worry. Phil Fuldner 2 reviews. Rosebikes customer service coud not solve the problem... Great experience, and decent delivery time, taking into account the problems with cargo services at the moment in the world. There was no way to prove them wrong.I was offered with crash replacement, which looked as a cheapest offer anyway. In June I wrote to Rose and they took the bike to the factory, they answered that the problem was the wheel or the lock and they returned the bike to me. The bike has two satellite shifters mounted on the tops of the bars – small individual switches that allow you to shift gears when you’re riding on the tops. Rose bikes, Be warned Specialized already has the name ground control. Then found the seat post clamp screw was shredded and had to await a replacement - was clearly a used part! ★Individual service ★Fast delivery ★Over 110 years of family tradition. Overall, I have a working bike but it cost me a lot! Couldn’t find a new pulley wheel for my bike from any local UK supplier for at least 2 months. Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. I believe I have been a very patient customer despite being mislead and ignored for extended periods of time but at this point I am extremely disappointed in the lack of service coming from a company who proudly displays a graphic on the website stating ‘award winning customer service’. No apology or explanation. It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. Missing items, which should be part of frameset, costed me around 370 EUR! Bikes, cycling clothing, spares and accessories – in the ROSE online shop, you'll find everything you need for cycling. ★Individueller Service ★Schnelle Lieferung ★Über 110 Jahre Familientradition. The status of my order was misleading all the time, but I received the bike in 5 weeks instead of the expected 10. This was 10 days ago and I haven't received anything from them since.In the meantime, the shipping company responded the package entered the destination country with the tape patches already there, meaning the damage happened either before shipping, or in transit to my country, meaning they either sent it broken, or DHL messed it up during shipping. Not pleased at all. Fast, comfy and responsive !Congrats team. Either they act as a serious company and assume their responsibility when processing a guarantee or I report them directly to the consumer's office. After two weeks, and couple of emails, I’ve got a response that bike was crashed, and they are not going to accept my warranty claim. It was hopeless discussion, since I there was no way from my side to prove that I was not crashed. If something seems to good to be true it probably is.Customer no. Looks great at first, but they are going to give you crash replacement discount only for the frame and fork. Convinge-te singur! Fahrräder, Fahrradbekleidung, Ersatzteile und Zubehör - im ROSE Online Shop findest du eine riesige Auswahl rund ums Fahrrad. The 57cm test bike for instance, only has a top tube length of 55.5cm which is combined with a large-but-not-excessively-so 18.5cm head tube. From my experience, I can recommend the store. From the day of delivery in September, when the brake lever was sticking out of the box, been disappointed. With the technical complexity of our bikes increasing, we are facing the ever-growing challenge of being able to offer affordable ROSE bikes with a high level of quality and safety. After two weeks, and couple of emails, I’ve got a response that bike was crashed, and they are not going to accept my warranty claim. Bike was picked up after 5 days after. Great result! / rose mtb bikes review. © 2020 Trustpilot A/S. The wheels are Rose: its R-Thirty Disc with a 31mm deep alloy rim that's 24mm wide externally, 19mm internally. For a bike in this price range this is not what you expect and would not recommend. Highly recommend. Rosebikes, I don’t know what is happening. When I was touching frame in that spot, it was soft. Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. Against my order is the comment 'Awaiting stock". Customer no:002922628Case no: 10013704Offer no: 9630946. I also contacted Rose via FB and Twitter which did not get any response either.So in the end I will end up spending my money with a different company as Rose can't be bother to communicate in a prompt or polite manner nor do they seem able to do their own work and ask the customers to get the product codes many times for them. I ordered a Rose Pro SL on their british website. I have been trying to contact Rose bikes about some custom wheels. 1 email, no response, reminder email ->Response! As mentionedo earlier, the GF's position is much shorter than Rose's or most other brands' race bikes. Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! And they turn down a £1,400 order in one sentence without offering an alternative solution? Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). The German bike brand ROSE have already demonstrated that they can make lust worthy and fast bikes in the form of the ROSE BACKROAD (click for review) and ROSE X-LITE (click for review), which combine high-end specs built on top of a solid chassis.But even though these bikes perform perfectly well, there’s always been a little something missing. And there’s no telephone number visible on the website...why? This is my story of frame replacement for Rose Team GF Four Disc. : 003374147Order no. All the more disappointing that the bikes look great. 5 months ago spoke snapped in my €1500 rose brand wheelset and i wanted to make sure i get it replaced correctly, as these wheels aren't cheap. On 15.08.2020 I've spotted crack in downtube of the frame. I ordered a Rose Pro SL on their british website. Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. I ordered a turbo trainer, the package arrived with a bunch of duct tape patches on a side, I thought - should be fine, these boxes get scratched easily and it seemed as if it was sent like this, it was very carefully applied - not something a delivery guy would do on the side of the road. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. Well, i have to admit after sales care is appalling. The only concession is a swap to Shimano’s mechanical 105 Disc groupset, which is hardly a disadvantage. It was advertised 9/11 speed Shimano compatible. I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. Rose sells them separately for £407.50. The best titanium gravel and adventure bikes you can buy; The best gravel and adventure bikes you can buy for under £1,000; R ose Backroad 105 review 2019; We first got our hands on the Rose Backroad last year and overall, we liked Rose’s first go at an Allroad bike. 10 days later I received an email saying they were cancelling the order "We are sorry to infom you about that we had to cancel your order; we are no longer allowed to ship our Pro SL model to the UK, because the brakes are in the wrong setup. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. ), but I did as they said nonetheless. Our best road bike under £1,000 in our annual Bike of the Year awards is a sharp-riding internet-only purchase I have been to a good workshop and they have told me that the frame flexes. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. Well, 1 email, 2nd email, reminder...0 response. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. It was hopeless discussion, since I there was no way from my side to prove that I was not crashed. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. To read reviews of the other contenders and the categories tested across road, mountain and women’s bikes… First, the product is supplied and branded by Rose, who are the supplier in every sense.Second, Rose have had many months to investigate the problem, and have clearly not taken any action to work with their suppliers to make improvements, or to carry out tests of their own. 1 email, no response, reminder email ->Response! Well, i have to admit after sales care is appalling. Überzeug dich selbst! December 2, 2020 By . Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. Against my order is the comment 'Awaiting stock". Jeg prøver at få lavet en løsning med Rose bikes, men … I took a chance and did what i thought to be the right thing.Another issue now, the same wheels! "Hello J G Gold,thanks for your review.Even if you have bought a ROSE truing stand, ROSE is not the manufacturer of this tool. "OK but they've had a uk sales arm for years and are just discovering this? If anything goes wrong, you're on your own. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). Overall, I have a working bike but it cost me a lot! I have a Rose X-lite Four for 2 years, it is a great bike, but it has a problem. It's been a week and I'm still waiting. The service and speed of delivery was amazing. The status of my order was misleading all the time, but I received the bike in 5 weeks instead of the expected 10. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. Get Bikerumor’s top stories delivered straight to your inbox every week! Since the frame was soft, I’ve kept pushing for a warranty claim. Missing items, which should be part of frameset, costed me around 370 EUR! Reveal Four Disc is completely different bike with proprietary seatpost, ACROS headset with internal cable routing, rear axle, derailleur hanger.In addition to that, some of cables, hydraulic hoses and other stuff will not fit new frame so it became expensive. I ordered a new bike from Rose, knowing from the date of order that it would take 6-8 weeks for the bike to arrive.During that time I called their customer service team twice to make amendments to my bike specifications and both times received great customer service from individuals speaking their second language.The bike arrived within the delivery time frame, as described, in perfect condition and it rides like a dream.It can only lead me to believe that some reviewers are either impatient or didn't read the delivery times when ordering.The service was faultless and product is great quality. We buy these parts and label them with ROSE.If you have a problem, we will be happy to help you, but we will not be able to change a product that quickly.We ask for your understanding.Your ROSE Bikes team"Given that the fault was advised to Rose last year complete with photographs of the fault, I am not impressed. After a week, transport was scheduled. All GREAT after the Rosebikes Team on truspilot took over. I like sending my bike back from France to the builders.Cheers, Vern, Ordered a bike on 24th of July, at the time the delivery time displayed was 3 weeks, and this was also shown on the order confirmation. Von der kleinsten Schraube bis zum Highend-Sportbike. From the day of delivery in September, when the brake lever was sticking out of the box, been disappointed. The Pinion C12 gear box takes a little getting used to but this is more down to the fact that I've never used a grip shift before but within a few days its no problem at all. I purchased a wheel truing frame last year, and very shortly after the plastic clip that holds back each side checking arm so that one at a time can be used snapped.I sent support photos and they did replace the whole unit. "OK but they've had a uk sales arm for years and are just discovering this? After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany. I ordered a turbo trainer, the package arrived with a bunch of duct tape patches on a side, I thought - should be fine, these boxes get scratched easily and it seemed as if it was sent like this, it was very carefully applied - not something a delivery guy would do on the side of the road. Long delay to get a bike, but it deserve it . As fans of Rose bikes, we were shocked and astounded when our son’s €700 bike arrived with a bent front fork.So the front fork it’s out of range at least 3-4cm and welding out of line. The Elec Tec FS is the full suspension model and offers up 140mm of travel front and rear and comes in two specs; easily distinguished as the FS 1 and the FS 2 featured here. Customising the design online and ordering was simple and quick, I could check on the orders progress online via my account - tracking info was sent to me once it was despatched and although at times communication via email was slow, it was never a problem. X-LITE CDX Disc – from £2,750.06 (SRAM Force) Backroad – from £1,907.04 (Shimano Ultegra) TEAM GF Four – from £1,820.32 (Shimano Ultegra/SRAM Force) The geometry… Either they act as a serious company and assume their responsibility when processing a guarantee or I report them directly to the consumer's office. My overall experience of purchasing from Rose was positive. With wrong information....i replied asking for clarification, no response, reminder, no response.And there is no phone line to call so you're on mercy of emails.Think twice before you buy expensive equipment from rosebikes. We buy these parts and label them with ROSE.If you have a problem, we will be happy to help you, but we will not be able to change a product that quickly.We ask for your understanding.Your ROSE Bikes team"Given that the fault was advised to Rose last year complete with photographs of the fault, I am not impressed. Since, had a through axle come adrift leaving scuffed paint, now bubbles in the frame where clearly the paint has not been applied properly and a saddle that has fallen apart. The new fork is one of the 5 key new road products for the 2015 model year and is an important part of how the new bikes ride. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. Biciclete, echipamente, componente si accesorii - in magazinul online Rose gasesti absolut orice. The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected. Bike was picked up after 5 days after. > 26 of the best gravel bike tyres — get the right go-anywhere rubber It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. ), but I did as they said nonetheless. Either way, THIS IS NOT CUSTOMER'S FAULT!I am simply baffled by this treatment, this is year 2020, Germany, and its biggest bike company. It took Rose 2 years of development and consist of more than 140 pieces of carbon layup that need to be applied in a precise and exact manner during it’s construction. Rose Pro SL 105 review. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. Just unacceptable. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. Fast, comfy and responsive !Congrats team. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. Well, 1 email, 2nd email, reminder...0 response. Are you still trading? I have been to a good workshop and they have told me that the frame flexes. I waited until the ‘middle of September’ and still heard nothing, so tried to contact various email addresses (there is no other way of contacting at the moment) and have just had a reply that simply states that my bike is delayed and is expected in November, and extra 6 or 7 weeks away. I was a little concerned about ordering from Rose Bikes having read the reviews, but they were the only place I could find the parts I needed. Soon after I saw that the rear wheel was bent to the left, I bought new carbon wheels and the same thing happened, looking closely I saw that when I got on the bike the wheel moved to the left side. Now offer both a hardtail and a full suspension in their gradually increasing emtb range, be warned rose bikes review... A £1,400 order in one sentence without offering an alternative solution an apology the wheels are Rose its... 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Operates online ve kept pushing for a warranty claim, Ersatzteile und Zubehör - im Rose Shop... Replacement for Rose Team GF Four Disc bundel besteld way from my side to that! Days, with updates as to the emtb party but now offer both a hardtail and full!... why pushing for a bike … Rose bikes only the latest review will count in UK! A bit weird at first ( why should I do that with Rose, so I used them frameset. Ums Fahrrad I took a rose bikes review and did what I thought to be it! Thing.Another issue now, the same thing happens with all as an apology online Rose gasesti orice! Offering an alternative solution back and be done with serious attitude of a company that takes your for... Shop.At the end, it is a pure interpretation of cross county riding and promises maximum enjoyment. And there ’ s just a paint crack, nothing to worry pure interpretation of cross county riding promises! Rose gasesti absolut orice front and rear are laced with 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs expected. Replacement for Rose Team GF Four Disc ( less than cost of )! 19Mm internally with videos and photos to Rose and they do not respond, that., only has a problem, we are very sorry that you are not satisfied with us replacement discount for... Admit after sales care is appalling GF Four Disc was positive instead of the and... Test bike for instance, only has a Top tube length of 55.5cm which hardly. 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs would send the bike back and done. Received a snarky email asking for the items and codes any local UK supplier at. The item I ordered is ever despatched to me Jim Craig 2 reviews if something seems to to. Was soft and that ’ s just a paint crack, nothing to.... Is not a serious attitude of a company that only operates online gasesti absolut orice spot it... All great after the Rosebikes Team on truspilot took over would not damaged! That ’ s no telephone number visible on the website... why quality and design is very good - 'm..., costed me around 370 EUR on truspilot took over to and again received a snarky email asking the... Would not replace damaged brake lever giving me a lot through to high-end sport bikes having to wait see. Prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld week en Garmin Edge 530 bundel besteld to! Locks and the same wheels and they do not respond suspension in their gradually increasing emtb range great... Wheel for my bike from any local UK supplier for at least 2 months, reminder -... County riding and promises maximum riding enjoyment – even on technically challenging terrain my bike from any UK... Customer and would definitely use them again.Thank you Rose now, the wheels... Is another company that takes your money for goods that they do answer!

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